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Customer Care
HOW TO SHOP:
Simply click on “add to cart” to put an item in your cart – this does not commit you to buying the item. After placing an item in your basket, you may either proceed to check out or continue shopping. You may remove anything in your basket at anytime by clicking on “Remove” which is found next to the item in your basket. You may see your basket at anytime by clicking on “Show Cart.” If you have any trouble ordering, please email us & let us know – we’ll be glad to help you place an order.
PRIVACY POLICY:
We will not share any information you provide us. We may e-mail you with information we think you would be interested in. You may opt out of this service by checking the box on the information form when you register or place an order. Our site has a 100% secure server to provide you with a secure shopping experience.
SHIPPING:
Orders received by 4:00 PM (EST) are normally shipped within 24 to 48 hours. A minimum of 24 hours is required to process and ship out all orders. Some products may require additional shipping days, this information will be noted in the product's description. Products with additional ship terms are also listed below.
Express and Next Day Air orders - You may select select FedEx and UPS shipping options with your order. Orders received before 12:00 PM (noon) will be shipped the same business day, orders received after 12:00 PM (noon) will be shipped the next business day. *PLEASE NOTE VARIOUS WALL DECOR AND BATH PRODUCTS ARE SPECIAL ORDERS AND REQUIRE ADDITIONAL SHIPPING TIME. THE PRODUCT DESCRIPTION MAY INDICATE THE EXCEPTION NOTICE FOR THESE ITEMS. PLEASE BE SURE TO READ THE PRODUCT DESCRIPTION FOR SHIPPING INFORMATION AND EXCEPTIONS.
Standard Shipping - Our standard delivery schedule is: 4 to 8 business days. This is our most economical shipping option - packages are shipped using USPS Priority mail.
Please Note: Special orders & custom orders will have the delivery time noted within the product's description. THESE ITEMS REQUIRE ADDITIONAL SHIPPING TIME.
*PLEASE NOTE - EXPEDITED SHIPPING MAY NOT BE AVAILABLE FOR ORDERS REQUIRING ADDITIONAL SHIPPING TIME(MURALS, CUSTOMIZED ORDERS, SPECIAL ORDERS) . EXPEDITED SHIPPING IS ALSO NOT AVAILABLE FOR ITEMS SPECIFIED IN THE PRODUCT DETAIL SECTION (SPECIFIC BATH ITEMS AND/OR DECOR ACCESSORIES). PLEASE SELECT YOUR SHIPPING FOR THESE ITEMS TAKING INTO CONSIDERATION ADDITIONAL SHIPPING TIME REQUIRED.
INTERNATIONAL ORDERS:
We currently accept on-line orders within the USA and Canada only. We sincerely regret that we are unable to process and ship International orders on-line. We can take International orders via fax or via e-mail. We thank you for understanding and for shopping at Beetle Bugs Sales, Inc.
To place an International Order: Please contact us via e-mail at customerservice@beetle-bugsinc.com Click here for Email We will provide you with an International Order Form.
SALES TAX:
You will only be charged sales tax if you live in Florida.
BILLING:
After receiving your order we verify that the item is still available; there is a small chance that an item you ordered was ordered at the same time by another customer. We will send you a confirmation when we ship and bill your order.
RETURN POLICY
Purchases or gifts may be returned within 10 days of the day you received the order, unused, unwashed, in original condition, and packaging, for a complete refund (excluding shipping charges.) Please email us for a Return Authorization Number before returning any merchandise – this number must be clearly marked on the outside of the package or the package will be refused. If you return a package without a Return Authorization Number, we can not guarantee your refund. Returns without authorization are subject to a 50% re-stocking fee.
Returns must be postmarked within 10 days of the date you receive your order. Sales become final 10 days after you receive the order. Please DO NOT return items to us later than 10 days after you have received them. Exceptions to this policy will be at the sole discretion of Beetle Bugs Sales, Inc. and will be issued a store credit at the current selling price minus a 35% restocking fee. Please read EXCEPTIONS below.
RETURN POLICY - EXCEPTIONS:
PERSONALIZED items are NOT returnable. This includes any and all items that are customized, personalized, embroidered, or special orders - including murals, posters, accents and all wall decor products.
CUSTOM ORDERED ITEMS including bedding, furniture, room decor, gifts, all wall decor products, murals, posters, and special occasion dresses and boys suits are not returnable.
SPECIAL ORDER ITEMS are NOT returnable. This includes special order murals, borders, appliques, accents, posters, and all other wall decor products.
SALE MERCHANDISE may be returned for store credit only. Shipping cost is deducted from order total. Credit includes cost of product only (not shipping). Wall decor products on sale may not be returned.
HOLIDAY MERCHANDISE is final sale as of the date of the holiday. This includes velvets and holiday dresses.
CHRISTENING, SPECIAL OCCASION DRESSES, BOYS SUITS: All in stock special occasion dresses, christening wear, and boys suits, girl’s dresses including all velvet, silk and linen dresses will be charged a 25% restocking fee. Restocking fee does not apply to size exchanges. 10 day return period applies (see return policy above).
DAMAGED / DEFECTIVE PRODUCTS will be granted full refund including return cost of shipping (WITHIN 10 DAY PERIOD). Products that are not damaged and/or defective will be accepted as returns within the 10 day period as noted above. However, products that are returned for other reasons (for example: changed mind, did not match room, did not like color etc.) will be refunded for the cost of the product only, shipping costs will not be refunded (10 day return period also applies as noted above).
WALL DECOR PRODUCTS are typically not in stock items (with a few exceptions). Wall decor products are not accepted as returns. Any exceptions will be made solely by Beetle Bugs Sales management as a customer courtesy.
ALL EXCEPTIONS: will be made solely by Beetle Bugs Sales management. Exceptions are based on type of product, product manufacturer, re-stocking fees, shipping costs, and oridinal terms of sale.
RETURN TO:
Beetle Bugs Sales, Inc.
8835 SW 107th Avenue #325
Miami, Fl. 33176-1411Credits/Refunds may require up to 20 business days for processing. Credit/Refund processing on returned items commences when returned product(s) are received and inspected.
Orders shipped with free shipping will have our standard shipping charge subtracted from your purchase credit. Orders shipped with free gift will have the value of the gift deducted from your purchase credit.
Size exchanges or exchanges for other merchandise are treated as new orders. Simply order the new item online, we'll process the new order & ship it promptly. Your account will be credited when we receive your return.
NOTE: It is always best to send your package back in a manner that is trackable, (UPS, Fed Ex, or Delivery Confirmation). We cannot be responsible for non-receipt of returns that cannot be tracked, nor can we confirm receipt of a return/exchange until it has been processed.
CANCELLATIONS/REFUSED SHIPMENTS:
Refused Shipments on in stock items will be charged a 25% restocking fee. Refused shipments on special orders will not be refunded.
PLEASE BE CERTAIN OF YOUR SELECTION WHEN PLACING ORDERS FOR MURALS AND/OR POSTERS AND ALL WALL DECOR PRODUCTS! Refused shipments on Personalized, Wall Decor, Special Order, and/or Customized murals and/or posters will not be refunded.
PLEASE BE CERTAIN OF YOUR SELECTION WHEN PLACING ORDERS FOR MURALS AND/OR POSTERS AND ALL WALL DECOR PRODUCTS! Personalized, Special Order and/or Customized murals and/or posters can not be cancelled. The manufacturer will not accept cancellations. Cancellations will not be refunded.
MISSING ITEMS/DAMAGED CONTENTS:
We maintain clear and accurate records of each item shipped to you, including the weight of each individual product included in your order. Our system allows us to determine whether or not an item has been included or excluded from your order based on our weight/packaging system.
If you have an item missing from your order, please contact us immediately. Our policy allows for 10 days to contact us. We will be happy to assist you and research the matter. We require a minimum of 24 hours to research your claim.
If you have not received an item due to a packaging error, we will gladly replace the item. If your item is missing due to damage or tampering in transit (after the item has been packaged and shipped), we will be happy to file a claim on your behalf. Once again, please contact us immediately. UPS allows for 15 days from ship date to file a claim and FedEx allows for 21 days from ship date to file a claim.
Once we file a claim on your behalf (claims submitted to UPS and FedEx), we will provide you with all information and details regarding your claim. Once we have received payment for the claim, we will notify you and reimburse you for the missing item(s).
Items shipped via standard shipping (US Post Office - Priority) can not be submitted for claims since the US Post Office will not accept claims on standard shipping or priority mail shipments. You may request to have your shipment insured - by noting "Please insure my shipment" in the comments section of the check-out process. We will send you an invoice via e-mail for the additional insured shipment fees after your order has been processed on-line.
BACKORDERS:
It is possible that your product may be on backorder. We are unable to control or determine which products may be on backorder since it is not possible to foresee which products will be sold and in what quantities. We do apologize for these circumstances, however we are unable to cancel backordered items that are classified as Special Orders, Customized Orders, Murals, Bath Items, Posters, Accents, Borders, and Appliques/Stick-ons.
